Shipping policy

Shipping Policy
Last updated: April 9, 2026

At Truecare Mobility, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

Orders are processed within 2 to 5 business days after payment confirmation.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Within the United States

Orders shipped within the United States are typically delivered within 5 to 9 business days after dispatch.

We work with trusted carriers to ensure timely delivery.

International Shipping

We offer international shipping to most countries.

Delivery times for international orders typically range from 12 to 25 business days after dispatch, depending on the destination and customs processing.

Shipping Carriers

Orders may be shipped using trusted carriers such as UPS, FedEx, DHL, USPS, or other reliable logistics providers depending on the destination.

Shipping Costs

We offer free standard shipping on all orders.

Additional fees may apply for expedited or special shipping requests.

Order Tracking

Tracking information is provided once your order has been shipped.

Please allow 2 to 5 business days for tracking updates to appear in the system.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Truecare Mobility is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Delays

While we aim to meet all estimated delivery times, delays may occur due to:

High demand periods
Carrier issues
Weather conditions
Customs processing for international orders

We appreciate your patience in such situations.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact us.

We will assist you in working with the carrier to locate your shipment.

Split Shipments

Some orders may be shipped in multiple packages depending on product availability and warehouse location.

Contact

If you have any questions regarding your order or shipping, please contact us:

Truecare Mobility
Email: support@truecaremobilityco.com